Free introductory call
- ✓ 20 minutes
- ✓ Discuss goals and suitability
- ✓ No payment required
Expert website audit
Know what's stopping your customers, and what to fix first.
We review your key pages and customer journey to find what gets in your customers' way, show the evidence and rank what to fix first.
A short conversation to understand your website, goals and whether the expert audit is the right fit. This is a scoping call, not a free audit.
Book a free 20-minute introductory callBook an expert audit — £750 + VATView a sample expert audit report coming soon
16 years finding and fixing the problems that stop people completing tasks, across government, healthcare and finance.
For SaaS, ecommerce and service websites that need more enquiries, sign-ups or sales.
Two ways to start
£750 + VAT
Free call first, or direct purchase when you are ready.
Choose the route that fits where you are now
Expert audit
- ✓ Up to five key pages
- ✓ Evidence-backed expert review
- ✓ Prioritised report and walkthrough
- ✓ Delivered within five working days
- ✓ £750 + VAT
What you receive
Evidence for every finding
Each problem is shown on a screenshot of your own site, with exactly what's wrong and where.
Ranked by impact
Every finding is prioritised by its effect on your customers and your goal, so you know what to fix first.
Your key customer journey
How the pages reviewed work together, from first visit to enquiry or purchase, and where customers are likely to give up.
A plan your team can act on
Clear actions with effort and owner, ready to hand to your developer, designer or content editor.
Example output
See what you'll get
An example of how every finding is presented.
Neutral screenshot placeholder
Sample image can be swapped in later.
Sample image can be swapped in later.
Priority 1 · High impact · Low effort
Demo form asks for nine details before visitors can watch a video
What's wrong: Visitors must give their name, role, company, company size, country, work email and phone number just to watch a short demo video.
Why it matters: The video is a low-commitment first step. Asking for this much, especially a phone number, is likely to put off people who are only starting to explore.
What to fix: Reduce the form to work email only, or let visitors watch first and ask for details afterwards. Drop the phone field.
Check it yourself: Open the demo page and count the required fields marked with an asterisk.
View the full sample report (PDF) — coming soonHow it works
Tell us about your site. Share your website, your goal, who your customers are and anything you're already worried about. It takes about five minutes.
Evidence, then expert review. Your key pages are captured and checked using the UX Audit platform. We then review each page, the journey between them and what matters most for your business goal.
Get your report. A prioritised PDF report and a recorded video walkthrough, within five working days.
The questions every audit answers
Can visitors find what they need?
Navigation, menus and page structure
Is the message clear?
Wording, headlines and how much people have to think
Is the next step obvious?
Buttons, calls to action and competing choices
Do forms ask for too much?
Number of fields, required details and error handling
Do visitors trust you enough to act?
Reviews, proof, guarantees and reassurance
Are there obvious accessibility barriers?
High-impact barriers affecting readability, page structure, keyboard use and form completion
Does the site hang together?
Consistency from page to page
Can people finish?
The journey from first visit to enquiry or purchase
This is not a formal accessibility compliance or WCAG audit.
Expert judgement, not just software
Every audit is led by a reviewer with 16 years' experience researching, designing and fixing digital services where mistakes are costly: government, healthcare and financial trading. Backed by an MSc in Human Factors, the study of how people actually behave.
One fixed price. No surprises.
£750 + VAT (£900 total)
- ✓ Review of up to five key pages, confirmed with you before the review begins
- ✓ Your business goal and customers taken into account
- ✓ Prioritised findings, each with screenshot evidence
- ✓ What's working well, not just what's wrong
- ✓ Review of the journey across your pages
- ✓ An action plan with effort and owner for each fix
- ✓ PDF report and recorded video walkthrough
- ✓ Follow-up questions answered by email
- ✓ 30-minute findings and questions call
- ✓ Delivered within five working days
More pages, or pages behind a login, quoted separately.
If the audit isn't useful, tell us on the findings call and we'll refund you in full.
FAQ
Is this just an automated report?
No. Software captures and checks your pages. An experienced reviewer goes through everything, decides what matters and writes the findings.
How is this different from the automated audit?
The automated audit is a fast first check. The expert audit adds judgement: what's really costing you customers, why, and what to fix first.
What do I need to provide?
Your website address, your main goal (for example, more enquiries or sales), who your customers are, and the pages that matter most. No logins or access needed for public pages.
Can pages behind a login be reviewed?
Yes, quoted separately. Get in touch with what you need.
What if my website blocks automated tools?
Some websites restrict automated capture. If this happens, we'll assess whether the affected page can be reviewed manually. If access prevents the agreed audit being completed, we'll offer a revised scope or a full refund.
Is redesign included?
No. You get clear recommendations, with examples, that your own team or agency can act on.
When do I pay?
Up front, by card. You'll get a VAT receipt straight away. If you need an invoice or purchase order, get in touch first.
Is there a guarantee?
If the audit isn't useful, tell us on the findings call and we'll refund you in full.
Know what to fix, and what to fix first.
Primary route
Book a free 20-minute introductory call
A short conversation to understand your website, goals and whether the expert audit is the right fit. This is a scoping call, not a free audit.